Key Traits to Look for in A Hospitality Industry Employee - Spark Hire

Key Traits to Look for in A Hospitality Industry Employee - Spark HireWhen youre hiring for a hospitality-related organization, you need to be on the lookout for certain personality types. In order to ensure that your business succeeds, you need to bring on kollektiv members who are passionate about their jobs, excited about the properties and companies they represent, and truly looking out for customers best interests. Other important traits that any successful hospitality industry employee should have includeThe ability to multitaskThe hospitality industry is fast-paced, and often requires a staff member to do several different things at once. If a potential team member is overwhelmed by this concept or has trouble dividing their attention, its likely that theyll struggle in their role.Organizational skillsIn addition to multitasking, the ideal team member will be able to stay organized at all times. When a person fails to do this, guests requests and other issues quickly slip thro ugh the cracks, leaving your business falling behind. Before bringing a new hire on board, you need to make sure that they have systems in place to stay organized even when their days are busy.A focus on teamworkThe hospitality industry is focused heavily on teamwork, and youll need to hire employees who appreciate this dynamic. The outfit runs best when everyone is pulling their own weight without worrying about getting credit for ideas or undermining others. Because the field is so customer-focused, an organization thats full of selfish individuals will quickly implode.Sharp listening skillsIn order to satisfy a guests needs, a team member must have the ability to really listen to what theyre asking for. Someone who just smiles and nods will probably not be able to deliver an appropriate solution to a harte nuss or response to a request. Make sure that the people you invite to join your team are those who have mastered the art of listening, and are able to respond to guests questi ons, comments, and concerns accordingly.Lastly, an authentic sense of enthusiasm is a must for any hospitality industry employee. The individual has to feel passionate about the property and city in which they work in order to give guests the best experience possible when they visit. You can train someone on how to use certain computer programs, but you cant teach enthusiasm, so its important to recruit those who have a palpable passion for what they do.What kinds of traits do you seek out when youre moving through the hiring process? Let us know in the commentsImage style-photographs/Bigstock.com